Information We Collect

We only collect information that's necessary for providing our educational services. You can always ask us what information we have about you.

How We Use Your Information

Your data helps us deliver better educational experiences. Here's what we do with it:

• Deliver course content and track your learning progress
• Communicate about schedules, updates, and important announcements
• Provide technical support and answer your questions
• Improve our teaching methods and course materials
• Send relevant educational resources and opportunities (with your consent)
• Ensure platform security and prevent unauthorized access

We never sell your personal information to third parties. Period.

Data Sharing and Third Parties

We work with carefully selected partners to provide our services, but your privacy remains our priority:

Educational Partners: Sometimes we collaborate with other institutions or instructors to enhance our programs. We only share necessary academic information with your explicit consent.

Service Providers: We use trusted companies for email delivery, payment processing, and website hosting. These partners can only use your data for the specific services they provide to us.

Legal Requirements: We may disclose information if required by Taiwanese law or to protect our rights and the safety of our students.

We conduct regular reviews of all third-party relationships to ensure they meet our privacy standards.

Your Rights and Control

You have significant control over your personal information. Here's what you can do:

To exercise any of these rights, just send us an email. We'll respond promptly and never charge you for reasonable requests.

Data Security and Protection

We take data security seriously and use multiple layers of protection:

Technical Safeguards: All data transmission uses SSL encryption, and we store information on secure servers with restricted access controls.

Access Controls: Only authorized staff members can access personal information, and only when necessary for their job functions.

Regular Monitoring: We continuously monitor our systems for security threats and update our protection measures regularly.

Staff Training: All team members receive privacy training and sign confidentiality agreements.

While we implement strong security measures, no system is 100% secure. We'll notify you promptly if any data breach affects your information.

Data Retention

We keep your information only as long as necessary:

• Active student records: Maintained throughout your enrollment and for two years after course completion
• Communication records: Kept for one year to help resolve any questions or issues
• Financial information: Retained for seven years as required by Taiwanese tax laws
• Website analytics: Anonymized after 12 months to protect individual privacy

You can request early deletion of your data at any time, subject to legal requirements.

International Data Transfers

Our primary servers are located in Taiwan, but some services may involve international data transfer:

When we transfer data internationally, we ensure adequate protection through approved transfer mechanisms and contracts that require the same level of protection as Taiwanese privacy laws.

We regularly review all international data processing arrangements to maintain the highest privacy standards.

Cookies and Website Technology

Our website uses cookies to improve your experience:

Essential Cookies: Required for basic website functionality, including login and course access.

Performance Cookies: Help us understand how visitors use our site so we can make improvements.

Preference Cookies: Remember your settings and choices to personalize your experience.

You can control cookie settings through your browser, though disabling certain cookies may affect website functionality.

Updates to This Policy

We review this privacy policy annually and update it when necessary to reflect changes in our practices or legal requirements.

We'll notify you of significant changes through email or prominent website notices at least 30 days before they take effect. Continued use of our services after changes indicates your acceptance of the updated policy.

You can always access the current version of this policy on our website, and we maintain archives of previous versions for reference.

Contact Us About Privacy

Questions about privacy are important to us. We're here to help and provide clear answers about how we handle your information.

We typically respond to privacy inquiries within 48 hours and resolve most requests within two weeks. For complex matters, we'll keep you informed of our progress and expected timelines.